Privacy Policy

Pellucent Technologies LLC. enables organizations to provide interactive audio and text / chatbot style conversations to their users on smart devices, such as smart speakers, mobile devices, wearables and other applicable devices that support the services.

Pellucent Technologies LLC. recognizes the importance of protecting the privacy of all the users of our services. This privacy policy describes how we collect, use, maintain and protect the personal information provided to us by the users. By using Pellucent Technologies LLC’s services, including its website, voice services such as Alexa Skills and Google Actions, for "Delaware County District Library" (or "Delaware Library"), "Worthington Libraries", "The Public Library of Cincinnati and Hamilton County" (or "Cincinnati Library"), and by communicating with Pellucent Technologies LLC., you agree to be bound by the terms of this Privacy Policy. This policy may change from time to time, and we encourage you to check it periodically.

Information We Collect

General Information: At this time, we may ask the zip code of the user to find the nearest branches using the Google Maps Platform. A randomly generated userid is used identify a returning user and to save favorites but that userid does not explicitly tell us who the real user is. No other personally identifiable information is collected from the users when you use our services. We also do not knowingly collect personal information from children under the age of thirteen.

Usage / Performance Information: Our Conversational services automatically collect usage information when you engage with the services. Usage information may include the choices made / questions asked during the voice interactions, usage frequency.

Website Usage Information: For visitors on our website, usage information collected is the number and frequency of visitors to each web page and the duration of their visit. Website usage information may include the domain names and/or corresponding IP addresses of those who visit our website. Pellucent Technologies also uses cookies and may use other tracking technologies on our website.

How we store the information

The information we collect is stored in limited access Cloud servers, such as Amazon Web Services and Google Cloud Platform. We will maintain appropriate safeguards to protect the security, integrity, and privacy of these servers and of your information. Except as described below, we will not use or intentionally disclose any personally identifiable information about you to any unaffiliated third parties without your consent.

How we use the collected information

We may use the information is several ways, including:
  • To improve the content and overall experience of our Service.
  • To review the overall performance and usage of the conversational interactions.
  • To develop new product features.

We may share usage information with our customers to help them understand the usage of the services for their organization. We might be required to share information stored, in accordance with a subpoena, search warrant, or other court order, or to a law enforcement officer who is investigating a matter involving public safety in exigent circumstances.

Questions or Comments

For questions, comments or concerns regarding this Privacy Policy, please email us at

Updated on April 11, 2019.