Pellucent Technologies LLC. enables organizations to provide interactive audio and text / chatbot style
to their users on smart devices, such as smart speakers, mobile devices, wearables and other applicable
that support the services.
Pellucent Technologies LLC. recognizes the importance of protecting the privacy of all the users of our
us by the users. By using Pellucent Technologies LLC’s services, including its website, voice services
as Alexa Skills and Google Actions, for "Delaware County District Library" (or "Delaware Library"), "Worthington Libraries", "The Public Library of Cincinnati and Hamilton County" (or "Cincinnati Library"), and by communicating with Pellucent Technologies LLC., you agree to be
Information We Collect
General Information: At this time, we may ask the zip code of the user to find the nearest branches using the Google Maps Platform. A randomly generated userid is used identify a returning user and to save favorites but that userid does not explicitly tell us who the real user is. No other personally identifiable information is collected from the
when you use our services. We also do not knowingly collect personal information from children under the
Usage / Performance Information: Our Conversational services automatically collect usage information
you engage with the services. Usage information may include the choices made / questions asked during the
interactions, usage frequency.
Website Usage Information: For visitors on our website, usage information collected is the number and
of visitors to each web page and the duration of their visit. Website usage information may include the
names and/or corresponding IP addresses of those who visit our website. Pellucent Technologies also uses
and may use other tracking technologies on our website.
How we store the information
The information we collect is stored in limited access Cloud servers, such as Amazon Web Services and
Cloud Platform. We will maintain appropriate safeguards to protect the security, integrity, and privacy
these servers and of your information. Except as described below, we will not use or intentionally
any personally identifiable information about you to any unaffiliated third parties without your consent.
How we use the collected information
We may use the information is several ways, including:
- To improve the content and overall experience of our Service.
- To review the overall performance and usage of the conversational interactions.
- To develop new product features.
We may share usage information with our customers to help them understand the usage of the services for
organization. We might be required to share information stored, in accordance with a subpoena, search
or other court order, or to a law enforcement officer who is investigating a matter involving public
in exigent circumstances.
Questions or Comments
Updated on April 11, 2019.